I have employed Mitchell and First Rock Consulting several times during my time at CSC and always found him to be extremely competent and knowledgeable.
Mitchell is one of those rare consultants who is adept at theory, yet also brings a hands-on perspective. In this way Mitchell has consistently delivered value for money.
I have had the fortunate opportunity to work with Mitchell Filby since early 2003 and more recently in 2011 as AMP engaged his business, First Rock Consulting to provide us with the first Australian independent Managed Print Services (MPS) benchmarking report.
Mitchell’s and First Rock Consulting level of experience, intimate market and industry knowledge and professionalism exceeded our expectations and I certainly will not hesitate to use his company and their services again.
We hired Mitchell to assist us in developing our Printing Services RFP to go to market for these services. During this short engagement Mitchell demonstrated expert knowledge and expertise in all aspects of printing services from the hardware right through to managed print services.
Following the issuing of the RFP we again engaged Mitchell to assist us in the selection of vendor, as well as the contract negotiation and management with the successful vendor. At all times throughout this process Mitchell’s honesty, integrity and expert knowledge within this marketplace was a vital asset in a highly successful procurement for the business.
I would have no hesitation in hiring Mitchell for similar engagements in the future and would recommend him most highly to anyone requiring similar services.
Healthe Care Australia operates 14 private hospitals in Queensland, New South Wales, Victoria and Tasmania. Across its sites and associated offices it has a fleet of more than 250 printers. Due to growth through acquisition Healthe Care’s fleet incorporated more than 8 manufacturers under varous procurement arrangements. I engaged First Rock Consulting to undertake a fleet review with the aim of consolidation to a single manufacturer and limiting the printer options to a small but fit for purpose array of devices. The outcome of this review and execution of its recommendations has been an outstanding success. Not only has it delivered more than $500,000 in savings in the form of reduced rental and per page print costs but has significantly reduced the cost of support and streamlined the procurement and installation processes.
I am sure that printing costs are overlooked by many organisations as simply a cost of doing business. However, through the engagement of a specialist consultant in Mitchell Filby at First Rock and well defined terms of engagement, substantial business improvements can be obtained in the form of reduced overheads and improved processes.
I would like to take this opportunity to recommend an outstanding business consultant Mitchell Filby. Mitchell completed a consulting job at Lifehouse in 2013 which has seen us streamline our printing processes and saved us significant dollars.
With his knowledge and expertise gained from years in the print industry he was able to provide a unique insight and educate the IT staff about best practices, and organisational change.